Hello there, and thank you for visiting our About Us page. Our names are Sam and Aya.
This website and online store is run by S&A Japan Sales. We are a husband and wife living in Tokyo, Japan, and are of Australian and Japanese descent, respectively.
We have been running an eBay store since February 2016 under the name 'sajapansales', specialising in providing useful, interesting, beautiful, authentic Japanese products to our customers all over the world, including Australia, USA, Europe, North and South America, Asia, and pretty much anywhere else you could name (and a few places you couldn't!).
We pride ourselves on the following:
1) Packaging - We package all of our items personally and by hand. Our focus is to ensure that items are packaged safely and economically (a fine balance), as well as being pleasing to the eye. We NEVER cover our packages in sticky-tape, and they are always easy to open.
2) Customer Service - We always do our best to address each customer as though they are our only customer. All questions, complaints, and feedback is replied to by one of us, and we guarantee exceptional service at all times, even if you have negative feedback or a complaint for us.
3) Flexibility - We are always open to suggestions for new products, as well as any requests for combined shipping (shipping discounts), custom products, gift wrapping, or anything else that you need our help with.
We very much look forward to sharing with you all the wonderful Japanese products in our store. Please let us know if there's anything we can help you with, and we would be more than happy to assist you.
Thank you for reading, and have fun shopping!
Sam & Aya